Your money is safe with Travelisto.
ATOL Protected · PTS Member 6035 · Money held in independent trust until you travel.
What is ATOL protection?
ATOL protection covers you before and during your trip. When you purchase a trip that is ATOL protected, you will receive an ATOL Certificate. It will show you who and what is covered, as well as provide guidance on what to do if your travel company stops trading as an ATOL holder. Every time you book a package holiday with a flight, you will pay £2.50 per traveller into a trust fund, which is used to repatriate, refund, or reimburse travellers if their travel operator ceases trading.
ATOL protection will help you to continue your trip by a) ensuring you can stay in your holiday accommodation, if possible; b) reimbursing you for any money you spent to replace parts of your trip, e.g. car hire, transfers; c) arranging flights home, depending on the circumstances.
If a supplier collapses
You'll be refunded for the cost of your booking, or offered a suitable alternative through another ATOL holder at no extra cost to you.
If you're already on holiday
The ATOL scheme ensures you can stay in your accommodation, replace cancelled services, and get a flight home — funded by the Air Travel Trust.
Travelisto acts as an approved agent promoting travel arrangements which may include hotels, transfers, cruises and flights. When booking flight-only or flight-inclusive packages you will receive your ATOL Protected certificate. Almost every flight-inclusive package we sell is ATOL protected (by the travel organiser known as the ‘principal’ which appears on the certificate). If your holiday does not include ATOL protection, we will make sure to indicate this at the time of quoting.
100% of your money held in trust
As a consumer, when you buy through Travelisto, your funds are deposited into a Trust account where they remain 100% safe until the time the independent Trustees release the funds to the service supplier. This protects your money against insolvency and fraud. Travelisto is a proud member 6035 of PTS (Protected Trust Services) which provides the best financial protection system through an independent trust account.
As a member, we are fully compliant with the Package Travel Regulations and the ATOL scheme which protects flight-inclusive holidays. Stringent financial and risk checks are carried out to guarantee complete financial protection.
Independently verified
The protection you get with every Travelisto booking
Who is Protected Trust Services (PTS)?
Founded over 15 years ago, PTS is a UK organisation providing over 300 independent travel agencies and tour operators the framework to comply with the legal regulations including the ATOL scheme and the Package Travel Regulations. Read more here.
Though other methods of financial protection are approved under the Package Travel Regulations, trust accounts are by far the most secure. They provide complete financial protection with several layers of security between the consumer monies and the company.
Frequently asked questions
Is my deposit protected too?
Yes. The moment your deposit reaches Travelisto it is paid into the independent PTS Trust account. It is not in our company bank account. If anything were to happen to Travelisto, your deposit is fully recoverable.
What's the difference between ATOL and trust account protection?
ATOL is a UK government scheme that specifically protects flight-inclusive packages. The PTS trust account protects every booking we take — package or not — by ringfencing your money outside our business. We use both, layered, so you're covered whether or not your trip has a flight.
What happens if a supplier (not Travelisto) goes bust?
If the failed supplier is part of an ATOL-protected package you booked with us, the Air Travel Trust either repatriates you or refunds the affected portion. For non-ATOL bookings, supplier failure insurance (which we add automatically where appropriate) covers the same scenarios.
How can I verify Travelisto's PTS membership?
Look us up on the public PTS member listing at protectedtrustservices.com/member-listing/travelisto-com/. Our membership number is 6035.
Do you store my card details?
No. Payment processing is handled by a separate PCI-compliant gateway. Travelisto does not hold or see your card number — see our privacy policy for details.
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